FAQ - Big World Publishing, LLC

FAQ:

- - - - Will the entire Travel Rangers series feature augmented reality (AR) technology?
        This is unknown. As this is new for ARtscapes and for Big World Publishing, LLC, we will assess if this feature will be offered in future books based on customer feedback.
      - How does it work?
        Travel Rangers: Mission to Australia, is enhanced with the amazing technology of augmented reality, giving it new life, when viewed through your device. Using the ARtscapes FREE app and your phone or tablet, you’re able to scan select pages within the book and watch it brought to life with rich AR experiences.
      - What is augmented reality?
        Augmented reality takes natural environments or situations and adds perceptually enriched experiences. The information about the surrounding real world of the user becomes enhanced, improved, and even interactive. AR is changing how we see the world and the way we work and play.
      - Do I need special glasses to view the experiences?
        Nope, just the Travel Rangers: Mission to Australia hardcover book, the ARtscapes free app, your mobile device, and an active imagination.
      - How do I get the app?
        The ARtscapes app is compatible for iOS and Android users! Download via Google Play or The App Store.
      - How long will ARtscapes technology work in the Travel Rangers: Mission to Australia book?
        The technology will work for a minimum of one year after the individual book’s publication date.
      - The augmented reality is not working. What do I do?
        The AR will only work on select pages of the book that have a QR code in the bottom corner of the page. This is not a normal QR code. To get it to work, make sure you are scanning from approximately 1 foot away from the book. This technology is very cool, but also very advanced. As a result, please be patient. Depending on the complexity of the experience on that particular page, it may take 1-2 minutes to load an experience, but it will be worth the wait! Usually, the experience will load much faster after the initial load, once your device has cached the initial experience. If you are still having issues, like with any app, there may be a glitch and if you uninstall and reinstall the app., this should take care of it. If you are still having issues, we sincerely apologize for the inconvenience. You can contact ARtscapes directly at 985-869-0621.
      - What is your privacy policy?
        Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our Privacy Policy.
      - Where can I find your Terms & Conditions?
        Click here for our complete terms & conditions.
      - What is your shipping policy?
        All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Shipping charges for your order will be calculated and displayed at checkout. At this time, only domestic shipping is available. All books are shipped via USPS Media Mail, which has a delivery time of 2-8 business days. Any orders that include any products that are not books will be shipped via USPS First Class Mail, which has a delivery time of 1-5 business days.
    - - What is your refunds, returns, and exchanges policy?
        All sales are final. In the event that your order arrives damaged in any way, please email us as soon as possible at contact (at) bigworldpub.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis, but will try our best to work towards a satisfactory solution. If you have any further questions, please don’t hesitate to contact us at contact (at) bigworldpub.com.

Font licensing information: The Stanberry font used in the Travel Rangers book and on the Travel Rangers website was created by Jayvee D. Enaguas (Grand Chaos) and has not been modified. It is licensed under the Creative Commons Attribution 4.0 International License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/ or send a letter to Creative Commons, PO Box 1866, Mountain View, CA 94042, USA.